Frequently Asked Questions

You choose the appliance or matching pair that fits your space, select a monthly plan (Basic $50, Premium $80, or Pro $120), and schedule a delivery date. Our uniformed two-person crew brings the machines into your home, connects water lines and exhaust venting, tests everything, and you pay a simple monthly subscription. All repairs and maintenance are 100% included for free.

No. We believe in earning your business every month. Our subscriptions are month-to-month with no locked-in multi-year contracts. You can pause or cancel anytime with 30 days notice.

None. We do not charge security deposits, credit application fees, or delivery charges. Your monthly subscription price covers the machine, in-home installation, braided hoses, dryer ducting, and all lifetime repairs.

Yes! We provide full White-Glove in-home installation. That includes carrying the units up or down stairs, placing them in your laundry room, connecting stainless steel braided water supply lines, running semi-rigid aluminum exhaust ducting, levelling both machines, and running a test wash before we leave.

Most deliveries take place within 24 to 48 hours across Toronto and the Greater Toronto Area. We offer 2-hour scheduled arrival windows so you do not have to wait at home all day.

Yes. On our Pro plan, haul-away and eco-friendly recycling of your old unit is 100% complimentary. On Basic and Premium plans, we can remove old machines for a nominal disposal fee.

You simply click "Request Machine Repair" in your user dashboard or call our dispatch desk. We dispatch a certified technician to your home. You pay $0 for parts, $0 for labor, and $0 for service calls. If the unit cannot be fixed quickly, we swap it out for a replacement machine at no charge.

Our service response times are: Pro plan within 24 hours, Premium plan within 48 hours, and Basic plan within 72 hours. Emergency leak issues are prioritized immediately.

Just give us two weeks notice! On our Pro plan, our crew will disconnect your machines, transport them to your new GTA address, and re-install them for free. On Basic and Premium plans, moving service is available at a discounted subscriber rate.

Yes. If your family grows or you move to a place requiring stacked units, you can upgrade your machines at any time.